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Emergency

Getting around the hospital

  • The Main Entrance is the best place to enter the hospital for all visitors. The Main Entrance is within a 50m walk from all P1, P2 and P3 carparks.
  • Information ( Who can I ask): The information desk is at the Main Entrance. Ask for directions or general assistance. The Information desk is staffed is Monday - Friday 8:00 am - 6:00pm and 8:00 am -4.00pm on Saturday and Sundays.
  • Directory Board: View the Directory board to your left as you walk in the Main Entrance for directions and service listings.
  • Volunteers for directional assistance: Look for the volunteers to  assist with directional assistance located at the Main Entrance.
  • Individual needs: If you have individual needs click here for information on how we can support you.
  • Self check in kiosk
    • Self-check in kiosks are for Outpatient appointments.
    • Self-check in kiosks are located  in the Outpatient clinic area. on the Ground floor.
    • There are two ways to get to the Outpatients clinic area
      • Enter the Main Entrance, continue straight ahead and turn left at the lifts.
      • Enter the Outpatient Entry and you will find the Outpatient Clinics on your left and right
    • Outpatient clinics are located along this corridor.
  • Hearing Loops:
    • Hearing loop means reception staff can speak through special microphones that amplify the sound the person can hear through their hearing aid.
    • Hearing aid needs to be set to t-coil setting.
    • For more information, please talk to the reception staff
  • ATM: Enter through the Main Entrance, continue straight ahead past the Information desk, the ATM is on your right.
  • Vending machine: There is a vending machine with snacks on Ground floor. Enter through the Main Entrance, continue straight ahead, past the lifts, the Vending machine is on your left.
  • Virtual tours: See below for videos to show you around

Emergency Department

Entrance: Use the Emergency Entrance to access.  There is no access to the Emergency Department from the Main entrance.

For Emergency Department information click here

Outpatient clinics

Outpatient clinics are located on the Ground floor.

Enter through the Main Entrance, continue straight ahead and turn left at the lifts.

Outpatient clinics are located along this corridor.

Maternity Arrival

Maternity arrival: Use main entrance, proceed straight ahead until you reach the lifts on your right. Take the lift up to Birthing Uint on Level 1. Press doorbell on arrival and a staff member will come to assist.

For more information on Maternity Services at Maitland Hospital click here.

Maternity Services

Maternity Outpatient appointments are located  in the Outpatient  clinic area on the Ground floor.

Enter through the Main Entrance, continue straight ahead and turn left at the lifts.

Outpatient clinics are located along this corridor.

Maternity wards are located on Level  4, Wards 4A.

Enter through the Main Entrance, continue straight ahead until you arrive at the lifts on your right.

Take the lifts to Level 4 and follow the signs to 4A.

For more information on Maternity Services at Maitland Hospital click here.

Intensive Care Unit

The Intensive Care Unit  is located  on Level 1.

Enter through the Main Entrance, continue straight ahead until you arrive at the lifts on your right.

Take the lifts to Level 1 and follow the signs when you exit to the Intensive Care Unit  (ICU).

Admissions

Patients who are coming in the hospital for planned surgery , visit the Admissions office.

The Admissions office is located on the Ground Floor.

Enter through the Main Entrance, continue straight ahead and turn left at the lifts. The Admissions office is on your left.

Paediatric Hospital in the Home

Paediatric Hospital in the Home is located within the Outpatient clinic area on the Ground floor.

Enter through the Main Entrance, continue straight ahead and turn left at the lifts.

Outpatient clinics are located along this corridor.

GP Access After Hours Service

GP Access After Hours is located in the Outpatient clinic area on the Ground floor.

Enter through the Main Entrance, continue straight ahead and turn left at the lifts.

Outpatient clinics are located along this corridor.

Pharmacy

The Hospital  Pharmacy is located on the Lower Ground floor.

Enter through the Main Entrance, continue straight ahead until you arrive at the lifts on your right.

Take the lifts to Level Lower Ground (LG)

Amenities and Parents room

Amenities are located on every floor and in the Emergency Department:

Ground floor: See Ground floor map here.

- A changing room, accessible toilet, toilets and parents room are located  at the Main Entrance opposite the Information desk.

- There is another Mens / Womens and accessible toilet next to the Multi-faith room on the ground floor.

-There is a second Parents room in the Outpatient clinic area. Ask at the reception in Outpatients for location.

Level 1:  One accessible toilet and two Mens / Womens toilets.

Level 2 : One accessible toilet, one breastfeeding room and  Mens / Womens toilets.

Level 3 :  Two accessible toilets- One on Ward 3 side and one inside Mental Health reception.

Level 4 :  Two accessible toilets and two Mens / Womens  .

Emergency Department:  The Emergency Department has a public accessible toilet, Mens / Womens toilet and a parents room.

Multi-faith room

The Multi-faith room is located on the Ground floor.

Enter through the Main Entrance, continue straight ahead until you reach the end of the corridor and the Multi-faith rom is on your left.

Seating Options and Waiting Areas

Seating: is available at drop off zones at all entrances. Seating for all members of the public is also available:

-  inside the Main Entrance and Emergency Entrance

- outside all outpatient clinic spaces

- in the public courtyard on ground floor

- outside under the covered walking areas

Waiting Areas:

Ground Floor:  Waiting spaces are located outside or within all clinics/ services.

Levels 1, 3 , 4 and 5 Wards:  Visitor lounges are located  at the entry to all wards.