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Emergency
HNE Health

Patient Safety

Making Your Stay With Us Safe

This film will provide you, your family and carers with information on the 8 simple steps that can be used to help you while in hospital.

For us, being involved in the planning of your care is important and we encourage engagement with your healthcare team whilst in hospital.

While you are a patient in hospital, consider these 8 simple steps so we can work in partnership during your hospital stay.

Translated versions include: 
Auslan; Dari; Cantonese; Arabic; Vietnamese; Serbian; Mandarin; Macedonian; Kurdish Kurmanji; Italian; French; Farsi or Download as a PDF.

To download the audio of the Australian Charter of Healthcare Right, click here.

To download a copy of The Australian Charter of Healthcare Rights Second Edition Infographic click here.

What to Expect in Hospital

Click here to  find out more information about Patient Safety

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Translated Patient Safety Briefing Cards

Translated Charter of Healthcare rights

Preventing falls

  • Wear the non-slip socks if provided, laced up or snug fitting shoes or slippers with rubber
  • soles.
  • Use your usual walking aids.
  • If you need any assistance, tell us.

Preventing blood clots

  • Wear your hospital stockings if advised and move as often as you can.
  • Try to do simple leg and ankle exercises.
  • Drink fluids as recommended.
  • Take blood-thinning tablets or injections as advised.

Preventing infection

  • Wash/decontaminate your hands before and after visiting the toilet, and before all meals.
  • Don't hesitate to ask our staff and your visitors if they have washed their hands before any contact with you.
  • Tell us if you have diarrhoea or vomiting.

Your medicines

  • Tell us if you have an allergy, or if you do not understand what your medicines are for.
  • Talk to your doctor, nurse or pharmacist about any concerns you may have.
  • Ask about possible side effects.

Pressure injuries

  • If you can, try to keep mobile, even in bed, and call us if you are uncomfortable
  • We are very happy to help you change position, and can provide a special mattress or cushion for your support.

Identification

  • Tell us if any of your personal information is wrong (ID band, address, GP, per
  • son responsible).
  • Tell us if you have any allergies.

Any concerns

  • We are here to help you – talk to us if you have any worries or concerns about your treatment, or about what will happen when you leave hospital.

Leaving hospital

Before you leave, make sure you:

  • Have your discharge letter.
  • Have your medicines and they have been explained to you.
  • Know who to contact if you have any questions or concerns.
  • Know when your next appointment is.

For further information or if you have any concerns please talk to your healthcare team.