Other ways we incorporate Excellence into our work include:
While you are in hospital you will notice the staff come and check on you each hour to make sure you are OK. This is to see if you need anything and that you are comfortable. We know checking on our patients frequently, improves their health outcomes. We call this hourly rounding.
Patient Care Boards
Listening to our patients about their needs is really important for us. We have Patient Care Board's next to each patient bed to help improve communication between the healthcare team, patients and their families. Patients and their families are encouraged to write on the care board. This can include any questions or concerns and important information such as phone numbers.
The healthcare team can write the patient's plan of care on the board. This only happens if the patient is happy to have the information on display.
Follow up phone calls
We like to receive feedback from our patients after their discharge from hospital. Our staff may contact you the day after you go home from hospital to hear about your experience. This allows us to:
- make sure you are safe
- make sure you understand your discharge instructions
- tell us about your experience while in hospital