Appointments for the JHH Outpatient Clinics are by referral from your GP, specialist, other health professional or as requested prior to discharge from hospital. In the referral letter, information will have been provided about the reason for your referral.
A health professional reviews the referral and prioritises your appointment based on this information. You might receive an appointment date straight away or be placed on a waiting list to receive an appointment at a later date.
If your appointment is delayed, you may wish to speak to the person who referred you to discuss other treatment options. If your condition changes or you have any health problems while waiting for your appointment, please see your GP or the person that referred you.
Once we receive your referral into our system it is processed by our administrative team. We receive a lot of referrals, so we ask that you allow up to 2 weeks for this process to occur before contacting us.
Your referral is then looked at by one of our specialist clinicians who decides how urgent your issue is and the timeframe in which you should be seen.
We will let you and your referring doctor know the outcome.
You might receive an appointment date straight away or be placed on a waiting list to receive an appointment at a later date. Our staff will contact you with the date and time of your appointment. You may be contacted by phone, email, a text message and/or in writing.
There is high demand for appointments in the JHH Outpatient Service. While we strive to see all patients as quickly as possible, it is likely that you will have to wait for a period of time before you are offered an appointment.
How long you have to wait for an outpatient appointment may depend on how urgent your condition is, how many people are already waiting for an appointment when you are added to the waiting list, and the availability of our specialist clinicians to treat patients with your condition.
Patients with potential life threatening conditions will be prioritised and the referrer should phone the appropriate clinicians as well as sending a written referral.
It remains the responsibility of your referring GP to monitor your condition while you wait for an appointment. Your GP can update the clinic on any significant changes to your condition which might change your triage category.
You or your GP should notified the JHH Outpatient Service if an appointment is no longer needed.
If you do not want to wait for an appointment, please consider returning to your referring doctor to request a referral to a private specialist. Please note that charges may be incurred for private consultations.
We encourage that patients consider information regarding private health insurance and typical cost, should they choose to consult with a specialist privately. The websites below provide some information that may be helpful:
Compare private health insurance coverage and typical costs: http:///www.privatehealth.gov.au/dynamic/Search
Get a sense of the cost of private medical procedures: http://www.health.gov.au/resources/apps-and-tools/medical-costs-finder
If you are worried that your condition is getting worse you should advise your referring Health Practitioner (e.g. your GP) immediately . If your referring GP has any concerns, they can send a second referral to the Outpatient Service outlining the deterioration in your condition.
If your condition is urgent or life threating please present to the Emergency Department.
If your personal details change whilst you are waiting for an appointment please ensure that you contact us (02) 4922 3912 so we can update our records accordingly. It is important to keep your contact details up to date as the majority of appointment notifications are mailed or emailed to patients. SMS reminders may also be sent to your mobile telephone.
The Outpatient waitlist is reviewed (audited) regularly to ensure that patients waiting on the list still require an appointment. Whilst on the waiting list you may receive an audit letter asking you to contact the Outpatient Service if you still require your appointment. Please ensure that you contact us as per the timeframes indicated in the letter, otherwise you will be removed from the waiting list.