It is the priority of the JHH Outpatient Services to keep our patients and staff safe during the COVID-19 pandemic.
The JHH visitor policy is located on the John Hunter Hospital Website
When you come for your appointment, you will be asked to check in. You will be greeted by a staff member at one of our entry points and asked a number of screening questions.
All staff and visitors over the age of 12 years are required to wear a mask inside the John Hunter Hospital. You will be asked to put your mask on properly, including covering your nose.
NSW Health facilities are currently on 'amber alert.' This means that you will need to attend your appointment alone. A support person is only to attend if you cannot manage without assistance. This is subject to approval and we encourage you to discuss with our Outpatient Contact Staff prior to your attendance to avoid disappointment.
To reduce the number of people entering our hospitals, we are delivering some clinic appointments via virtual options like Telehealth.
We encourage physical distancing in our waiting rooms, and you may be asked to wait outside the department if the unit is particularly busy.
How you can stay safe
The best way to stay safe during your visit to the JHH Outpatient Service is to:
- Wash and/or sanitise your hands regularly
- Keep your face mask on at all times
- Practice physical distancing
- Do not attend your appointment if you are feeling unwell, or at risk of having COVID 19
For up to date information on COVID-19
Call the National Coronavirus Health Information line on 1800 020 080 or visit:
NSW Health: www.health.nsw.gov.au
Australian Government Department of Health: www.schn.health.nsw.gov.au
The JHH Outpatient Service Contact Centre provides advice and support to callers for the following:
- Progress of referrals
- Booking appointments
- Cancellation of appointments
- Rescheduling of appointments
- General enquiries relating to the Outpatient Service
- Post hospital discharge appointments
Please note: The JHH Outpatient Service does not look after the referrals and appointments for a number of specialty services. Please see our Specialty Clinics Guide for the correct contact details.
Do you know your healthcare rights? Access our fact sheet here.