A NSW Government website


​ACI: Graduate Certificate (Clinical Redesign)

The ACI partners with the University of Tasmania to deliver the Graduate Certificate (Clinical Redesign) for healthcare teams to conduct priority projects and learn in-depth skills in project and change management and service redesign.


- Create increased capability within the Health System to undertake redesign and service improvement activities
- Promote a systems view of service delivery and models of care with the patient at the centre
- Create a learning culture to support program activities, professional development and networking opportunities

Program Details:

Participation in the course will require nominated staff members to:
- Enrol in the Graduate Certificate (Clinical Redesign)
- Undertake a project which aligns with a strategic priority
- Attend a total of 6 face to face days*
- Complete My Health Learning eLearning requirements
- Meet regularly with Redesign Leaders for workplace coaching in the application of the Redesign Methodology
- Be provided with the right level of sponsorship to progress the project acknowledging that Sponsors play a vital role in the project, and will be actively involved throughout the program
- Be committed and afforded protected time to undertake the requisite project activities and implementation tasks appropriate to the scope of the project, to ensure organisational benefits are realised (we recommend at least 2-3 days per week dedicated project time)

Redesign Methodology:

The Redesign Methodology integrates various tools and techniques to develop robust improvement projects. It focuses on developing solutions addressing the right root causes and provides participants with implementation skills to achieve sustained outcomes.

Who should apply:

The program provides an excellent professional development opportunity for clinical and non-clinical staff leading priority projects in patient care improvement or innovation.

Previous participants have included:

  • Senior Clinicians – from medical, nursing and allied health teams
  • Senior Managers of facilities, or clinical teams and
  • Business administration staff

Internal HNELHD Process:

Any HNELHD staff member intending to submit an application are required to notify the HNE Research Office (being the Redesign Leaders) of their intention to do so by completing the attached ‘Notification of Intent’ (NOI) form.  The information requested in this NOI has been taken directly from the ACI Centre for Healthcare Redesign Graduate Certificate requirements.

Applications may not be considered for submission to ACI by HNELHD unless a NOI has been submitted to the HNE Research Office. Submission of an NOI MUST be by a HNE Staff member and submitted to HNELHD-ResearchOffice@health.nsw.gov.au

The NOI will be reviewed by the Redesign Lead with feedback provided back to the applicant within one week.

Application Documents:

Key Dates:

Program IntakeApplications Open
School 1, 20242 October 2023
School 2, 202427 November 2023
School  3, 20234 March 2023


Further details on the program can be located via the ACI Graduate Certificate (Clinical Redesign) website or enquiries can be directed to the HNE Research Office:

Phone: (02) 4921 4140

Email:  HNELHD-ResearchOffice@health.nsw.gov.au

Research Development Manager: Dr Kathryn Reilly

Email: kathryn.reilly@health.nsw.gov.au

2023 Successful Applicants

School 1: Clinical redesign of Hospital in the Home, Greater Newcastle Sector – Community and Aged Care Services, Greater Newcastle Sector

Team: Robyn Lloyd, Richard Woods, Amanda Robinson & Sarah Scharfe

School 2: Key enablers to support optimal patient flow and access in Acute Inpatient Services – Maitland Hospital

Team: Vanessa Fellows, Michelle Jordan, Megan Brown & Sommer Harrison

School 3: Season for Change: Improving Access and Efficiency to Immunology and Allergy Services – John Hunter Hospital

Team: Leearna Bennett & Michelle Kulupach

2022 Successful Applicants

Baaliba Barray-ga Birthing (Birthing on Our Country) - Birra li Aboriginal Maternal & Child Health Service

Team: Janaya Lewis, Tian Blacklock & Heidi Bell

Improving capacity and creating efficiencies within Calvary Mater Hospital oncology outpatient services – Cancer Institute NSW and HNELHD

Team: Nicola Daye, Melissa Minnett and Marissa Ledlin

2021 Successful Applicants

Multicultural Health Service - Interpreting Service Redesign

Team: Therese Morris (HNE Interpreting Service, Manager), Eleanor Benge (HNE Multicultural Health Liason Officer), Vince Wang (HNE Multicultural Health Service, Professional Development and Quality Coordinator)

Lower Hunter Community Health - Hospital in the Home Redesign

Team: Natasha Parkin (HNE Lower Hunter Community Health, NUM), Allese Tansley (HNE Lower Hunter Community Health Nurse Manager), Tim Mackney (Lower Hunter Community Health, OT)

2020 Successful Applicants

Birra Li Aboriginal Maternal & Child Health – Universal Health Home Visit Redesign

Team: Kelly Drury (HNE Birra Li AMIHS Manager), Alison Kidston (HNE CYPFHS Child and Family Health Nurse), Michelle Foster (HNE CYPFHS Nurse Unit Manager)