Information for Consumers and Carers
In an emergency, Hospital Emergency Departments (EDs) can provide mental health assessment and support | In life-threatening situations call 000 for immediate help.
Information about treatment and services
- For simple information about different diagnoses - click here
- For information about the various mental health services and their locations - click here
- To read about what you can expect if you come to hospital - click here
- The Mental Health Admission Pack - provides information about an inpatient stay
- Charter of Healthcare Rights - apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care
- We employ a number of Peer Support Workers with their own lived experience of mental ill health
- If you are experiencing suicidal thoughts and want to talk it through 24/7 - Suicide Call Back Service
Partnering with consumers in mental healthcare
We are committed to working alongside consumers, and see it as key to achieving better outcomes for people accessing mental health services.
Because we are committed to this principle, we have a focus on partnering with consumers and carers in our healthcare planning.
There are a number of ways consumers, carers and the community can get involved and help us to design and deliver mental healthcare.
Your Experience of Service (YES) Survey
The YES survey is designed to gather information from consumers about their experiences of care. It aims to help mental health services and consumers to work together to build better services. Available at all MH Service locations – just ask!
The Mental Health Consumer Participation Unit (CPU)
The CPU is a central point for recruiting, managing and retaining enthusiastic individuals (consumers and carers) willing to participate in various Mental Health Service activities.
There is a huge number of ways that consumers, carers and community members can play a role in how our Mental Health Service plans and delivers care. For more information email: HNELHD-MentalHealthConsumerParticipation@health.nsw.gov.au
Family and Carer Virtual Education Program
Access the Virtual Education Series timetable for 2022, and find information on how you can register here.