A NSW Government website


​ACI: Graduate Certificate (Clinical Redesign)

The ACI partners with the University of Tasmania to deliver the Graduate Certificate (Clinical Redesign) for healthcare teams to deliver priority projects and learn in-depth skills in project and change management and service redesign.

Any HNELHD staff member(s) intending to submit an application are required to follow the Internal HNELHD Process below.


- Create increased capability within the Health System to undertake redesign and service improvement activities
- Promote a systems view of service delivery and models of care with the patient at the centre
- Create a learning culture to support program activities, professional development and networking opportunities

Program Details:

Participation in the course will require nominated staff members to:
- Enrol in the Graduate Certificate (Clinical Redesign)
- Undertake a project which aligns with a strategic priority
- Attend a total of 6 face to face days*
- Complete My Health Learning eLearning requirements
- Meet regularly with Redesign Leaders for workplace coaching in the application of the Redesign Methodology
- Be provided with the right level of sponsorship to progress the project acknowledging that Sponsors play a vital role in the project, and will be actively involved throughout the program
- Be committed and afforded protected time to undertake the requisite project activities and implementation tasks appropriate to the scope of the project, to ensure organisational benefits are realised (we recommend at least 2-3 days per week dedicated project time)

Redesign Methodology:

The Redesign Methodology integrates various tools and techniques to develop robust improvement projects. It focuses on developing solutions addressing the right root causes and provides participants with implementation skills to achieve sustained outcomes.

Who should apply:

The program provides an excellent professional development opportunity for clinical and non-clinical staff leading priority projects in patient care improvement or innovation.
Previous participants have included:
- Senior Clinicians – from medical, nursing and allied health teams
- Senior Managers of facilities, or clinical teams and
-Business administration staff

Internal HNELHD Process:

Any HNELHD staff member(s) intending to submit an application for the ACI Graduate Certificate (Clinical Redesign) program are required to follow the Internal HNELHD Process, Submission and Key Dates below.

Application Documents:
  1. HNELHD Notification of Intent (NOI)
  2. ACI Pre-Course Information and HNELHD Application Form 2023

If you have any trouble accessing these documents, please contact HNELHD-ResearchOffice@health.nsw.gov.au

Notification of Intent:

Any HNELHD staff member intending to submit an application are required to notify the HNE Research Office (being the Redesign Leaders) of their intention to do so by completing the attached ‘Notification of Intent’ (NOI) form.  The information requested in this NOI has been taken directly from the ACI Centre for Healthcare Redesign Graduate Certificate requirements.

Applications may not be considered for submission to ACI by HNELHD unless a NOI has been submitted by a HNE Staff member to the HNE Research Office by COB Thursday 30 March 2023.

The NOI will be reviewed by the Redesign Lead with feedback provided back to the applicant within one week.


The number of applicants in each round are limited and as such HNELHD will identify a priority list of optimal projects and participants to attend the program based on an assessment of all completed submissions.

The HNE Redesign Leaders are required to submit the priority applications to ACI online. Applicants are to email a fully completed/endorsed HNELHD Application Form to the HNE Research Office by 5pm 24 May 2023.


Key Dates:

Applicants OPENNOW
Notification of Intent (NOI) DUE to HNE Research Office30 March 2023
Feedback of NOI provided back to applicant5 April 2023
Applicant to activate HNE Additional Endorsement Process (as per section 4 of Application Form)17 May 2023
Applicant to follow up HNE Endorsement22 May 2023
Endorsed HNE Applicant Form DUE to HNE Research Office24 May 2023
HNE RO to make online submission on behalf of Applicants26 May 2023
Notification of Successful Applicants6 June 2023
Program Commences18 July 2023


Further details on the program can be located via the ACI Graduate Certificate (Clinical Redesign) website or enquiries can be directed to the HNE Research Office:

Phone: (02) 4921 4140

Email:  HNELHD-ResearchOffice@health.nsw.gov.au

Research Development Manager: Dr Kathryn Reilly

Email: kathryn.reilly@health.nsw.gov.au

2023 Successful Applicants

School 1: Clinical redesign of Hospital in the Home, Greater Newcastle Sector – Community and Aged Care Services, Greater Newcastle Sector

Team: Robyn Lloyd, Richard Woods, Amanda Robinson & Sarah Scharfe

School 2: Key enablers to support optimal patient flow and access in Acute Inpatient Services – Maitland Hospital

Team: Vanessa Fellows, Michelle Jordan, Megan Brown & Sommer Harrison

2022 Successful Applicants

Baaliba Barray-ga Birthing (Birthing on Our Country) - Birra li Aboriginal Maternal & Child Health Service

Team: Janaya Lewis, Tian Blacklock & Heidi Bell

Improving capacity and creating efficiencies within Calvary Mater Hospital oncology outpatient services – Cancer Institute NSW and HNELHD

Team: Nicola Daye, Melissa Minnett and Marissa Ledlin

2021 Successful Applicants

Multicultural Health Service - Interpreting Service Redesign

Team: Therese Morris (HNE Interpreting Service, Manager), Eleanor Benge (HNE Multicultural Health Liason Officer), Vince Wang (HNE Multicultural Health Service, Professional Development and Quality Coordinator)

Lower Hunter Community Health - Hospital in the Home Redesign

Team: Natasha Parkin (HNE Lower Hunter Community Health, NUM), Allese Tansley (HNE Lower Hunter Community Health Nurse Manager), Tim Mackney (Lower Hunter Community Health, OT)

2020 Successful Applicants

Birra Li Aboriginal Maternal & Child Health – Universal Health Home Visit Redesign

Team: Kelly Drury (HNE Birra Li AMIHS Manager), Alison Kidston (HNE CYPFHS Child and Family Health Nurse), Michelle Foster (HNE CYPFHS Nurse Unit Manager)