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​ACI: Graduate Certificate (Clinical Redesign)

ACI - Graduate Certificate (Clinical Redesign) – School 2, 2022

The ACI partners with the University of Tasmania to deliver the Graduate Certificate (Clinical Redesign) for healthcare teams to deliver priority projects and learn in-depth skills in project and change management and service redesign.

Any HNELHD staff member(s) intending to submit an application are required to follow the Internal HNELHD Process below.

  • Create increased capability within the Health System to undertake redesign and service improvement activities
  • Promote a systems view of service delivery and models of care with the patient at the centre
  • Create a learning culture to support program activities, professional development and networking opportunities
Program Details:

Participation in the course will require nominated staff members to:

  • Enrol in the Graduate Certificate (Clinical Redesign)
  • Undertake a project which aligns with a strategic priority
  • Attend a total of 6 face to face days*
  • Complete My Health Learning eLearning requirements
  • Meet regularly with Redesign Leaders for workplace coaching in the application of the Redesign Methodology
  • Be provided with the right level of sponsorship to progress the project acknowledging that Sponsors play a vital role in the project, and will be actively involved throughout the program
  • Be committed and afforded protected time to undertake the requisite project activities and implementation tasks appropriate to the scope of the project, to ensure organisational benefits are realised (we recommend at least 2-3 days per week dedicated project time)

*Although we are aiming for 2 x face to face workshop delivery, we acknowledge we are in a period of uncertainty. Therefore, we will continue to review the COVID-19 situation and if necessary, adjust aspects of the program to accommodate virtual delivery. Please be assured we will communicate with all involved closer to the start dates of each program.

Redesign Methodology:

The Redesign Methodology integrates various tools and techniques to develop robust improvement projects. It focuses on developing solutions addressing the right root causes and provides participants with implementation skills to achieve sustained outcomes.

Who should apply:

The program provides an excellent professional development opportunity for clinical and non-clinical staff leading priority projects in patient care improvement or innovation.

Previous participants have included:

  • Senior Clinicians – from medical, nursing and allied health teams
  • Senior Managers of facilities, or clinical teams and
  • Business administration staff
Internal HNELHD Process:

Any HNELHD staff member(s) intending to submit an application for the ACI Graduate Certificate (Clinical Redesign) program are required to follow the Internal HNELHD Process, Submission and Key Dates below.

Application Documents:
  1. HNELHD Notification of Intent (NOI)
  2. ACI Pre-Course Information and HNELHD Application Form 2022

If you have any trouble accessing these documents, please contact HNELHD-ResearchOffice@health.nsw.gov.au 

Notification of Intent:

Any HNELHD staff member intending to submit an application are required to notify the HNE Research Office (being the Redesign Leaders) of their intention to do so by completing the attached ‘Notification of Intent’ (NOI) form.  The information requested in this NOI has been taken directly from the ACI Centre for Healthcare Redesign Graduate Certificate requirements.

Applications may not be considered for submission to ACI by HNELHD unless a NOI has been submitted to the HNE Research Office. Submission of an NOI MUST be by a HNE Staff member and submitted to the HNE Research Office by 5pm Tuesday 5th April 2022.

The NOI will be reviewed by the Redesign Lead with feedback provided back to the applicant within one week.


The number of applicants in each round are limited and as such HNELHD will identify a priority list of optimal projects and participants to attend the program based on an assessment of all completed submissions.

The HNE Redesign Leaders are required to submit the priority applications to ACI online. Applicants are to email a fully completed/endorsed HNELHD Application Form to the HNE Research Office by Tuesday 10th May 2022.

Key Dates:
Applications OPENNOW
Notification of Intent (NOI) DUE
to HNE Research Office
5 April 2022
Feedback of NOI provided back to applicant14 April 2022
Applicant to activate HNE Additional Endorsement Process (as per section 4 of Application Form)26 April 2022
Applicant to follow up HNE Executive Endorsement3 May 2022
Endorsed HNE Application Form DUE
to HNE Research Office
10 May 2022
HNE RO to make online submission on behalf of Applicants13 May 2022
Notification of Successful Applicants3 June 2022
Program Commences19 July 2022

Further details on the program can be located via the ACI Graduate Certificate (Clinical Redesign) website or enquiries can be directed to the HNE Research Office:

Phone: (02) 4921 4140
Email: HNELHD-ResearchOffice@health.nsw.gov.au
Research Development Manager: Dr Kathryn Reilly
Email: kathryn.reilly@health.nsw.gov.au

2021 Successful Applicants

Multicultural Health Service - Interpreting Service Redesign

Team: Therese Morris (HNE Interpreting Service, Manager), Eleanor Benge (HNE Multicultural Health Liason Officer), Vince Wang (HNE Multicultural Health Service, Professional Development and Quality Coordinator)

Lower Hunter Community Health - Hospital in the Home Redesign

Team: Natasha Parkin (HNE Lower Hunter Community Health, NUM), Allese Tansley (HNE Lower Hunter Community Health Nurse Manager), Tim Mackney (Lower Hunter Community Health, OT)

2020 Successful Applicants

Birra Li Aboriginal Maternal & Child Health – Universal Health Home Visit Redesign

Team: Kelly Drury (HNE Birra Li AMIHS Manager), Alison Kidston (HNE CYPFHS Child and Family Health Nurse), Michelle Foster (HNE CYPFHS Nurse Unit Manager)