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Get Involved with HNE Health


Would you like to help make our hospitals and health services a better place for everyone?

Hunter New England Health is committed to ensuring genuine patient and community partnership in healthcare decisions, in planning our services, designing care, and monitoring and evaluating our services. Understanding the experiences and perspectives of our consumers and communities helps us to improve the quality and safety of the services we provide.

Putting our patients at the centre of what we do, and doing it consistently and with respect, is what we strive for at Hunter New England Health. We work with patients, their carers and families, and with our diverse communities to continually improve the patient experience and the way we deliver health services.

There are a number of ways you can get involved with Hunter New England Health:


Consumer representative is the term we use to describe people who partner with us by providing a patient, carer and community perspective in decision-making, service planning and improvement. They are people who currently use our health services (patients, consumers and their carers and families) and community members who may need to in the future

Consumer Representatives are people just like you, who come from across all areas of the Hunter New England area. They bring a range of experiences to their roles, including experience as patients and carers. Consumer Representatives are volunteers who generously provide their time, knowledge and expertise. Their involvement ensures that the services and programs delivered by us meet the needs of our communities

Consumer Representatives help us by:

  • Sharing their ideas and stories
  • Giving us different perspectives on the health care experience
  • Raising issues they see and hear about in our health services
  • Speaking up for the needs of our diverse community
  • Getting involved in our health service planning processe


We recognise and value the important role our volunteers play in supporting us to provide quality health care in Hunter New England Local Health District. We all work together towards our vision - to improve health outcomes for our communities: Healthy People – now and in the future.

There are many opportunities for volunteers within our organisation.  Some of these include:

  • Meeting and greeting families and visitors to our facilities in a friendly and positive way;
  • Helping out in kiosks to raise money;
  • Spending one-on-one time with patients and families, providing support or activities.

The type of activity you can assist with will depend on the needs of your local health facility.

Give as little or as much time as you like. Whatever you are able to give will help make a difference.

To start your volunteering journey, please contact the Volunteer Service at your local health facility to find out more.

Find out more about volunteering at these hospitals or services:

Have Your Say (Feedback)

At Hunter New England Health we aim to provide you with the best health care possible. We welcome your feedback so we can better understand what is working well and how we can improve our services. You may wish to tell us why you are happy with your care, share your concerns, compliment a staff member or make a suggestion. If you provide your contact details, we will acknowledge your feedback, and we aim to resolve complaints within 35 days. If your concern is complex, it may take longer. If this is the case, we will contact you to let you know.

There are a number of ways you can tell us about your experience:


There are many ways that our staff, members of the community and organisations can support Hunter New England Health. It may be through fundraising for a specific facility or service or for Hunter New England Health as a whole or by donating funds or items.

All staff and individual community members or groups fundraising for Hunter New England Health are bound by Hunter New England Health Fundraising, Donation and Sponsorship Guidelines. These guidelines also provide information about sponsorship.

Please find below links to useful documents for those wishing to fundraise for Hunter New England Health. You will also find a donation form which allows people to donate directly to the health service.

For further information about fundraising, sponsorship or donations please contact the Strategic Relations and Communication Unit on 4985 5522.

Our Community

HNELHD is committed to ensuring genuine patient and community partnerships in healthcare decisions.


HNELHD welcomes your feedback so we can better understand what is working well and how we can improve our services.

Woman on phone


Learn more about how you can volunteer for HNELHD, and support us to provide quality health care to the community.

Supporting Us

There are many ways members of the community and organisations can support Hunter New England Health.