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follow the steps below to set up your iPad or iPhone.
Be aware that
iPhone 3GS and below, or iPad 1 are not supported as they do not have
forward facing cameras.
We do not recommend telehealth consultations when internet speeds are lower than:
note that if you are connecting using mobile broadband, internet
connection speeds vary and often fluctuate significantly at different
locations and times of day. It is ideal to test your connection
speeds at the proposed time of the appointment and in the location that
you intend to be in.
If your results are lower than the
recommended speeds, you will need to arrange alternatives in order
to participate in a telehealth consultation. This may include having the
Download the app Avaya Scopia Mobile
A printable installation guide for iPads and iPhones is available. It also contains useful tips and troubleshooting steps to ensure a successful telehealth session. Download a copy here - iPad_iPhone.pdf
If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.
Hours of support are Monday - Friday 8:00am - 5:00pm.