Patients & public
Media & publications
Working With Us
* Please note that there has been a recent software update - you may need to reinstall the Scopia Software*
Note for Windows
Internet Explorer must be installed on your Windows PC when using the SCOPIA Desktop Client, even if you choose to access the meeting with an alternate web browser like Firefox, Safari or Chrome.
We do not recommend telehealth consultations when internet speeds are lower than:
Please note that if you are connecting using mobile broadband,
internet connection speeds vary and often fluctuate significantly at
different locations and times of day. It is ideal to test your
connection speeds at the proposed time of the appointment and in the
location that you intend to be in.
If your results are lower than the recommended speeds, you will need
to arrange alternatives in order to participate in a telehealth
consultation. This may include having the telehealth consultation:
Depending on your browser, there may be some issues with the
installation. Unfortunately broswer updates may affect software installation. Some specific user guides for different browsers are listed
* Please note that there has been a recent software update - you may need to reinstall the Scopia Software (22/07/2016) *
Windows instructions IE9-10 for ver 8.3.5.pdf
Chrome instructions ver 8.3.5.pdf
If the software still fails to install after reviewing the appropriate guide, please go to the Support section of our website.
If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.
Hours of support are Monday - Friday 8:00am - 5:00pm.