Telehealth - making healthcare more convenient
Hunter New England Health provides a range of public health services
to the Hunter, New England and Lower Mid North Coast regions, as well as
specialist services throughout northern NSW. Residents of this area
currently travel more than 20 million kilometres a year to attend booked
appointments with us. Our aim is to keep people healthy and in their
communities, and to provide people with timely and equitable access to
world-class clinical services.
Telehealth is one of our strategies to achieve these goals.
What is telehealth?
Telehealth is the secure transmission of a clinical consultation by
videoconference over the internet. This is a way for you to have
consultations with health professionals without the need and
inconvenience of you travelling to hospital. A Hunter New England Health
clinician can connect to you over the internet whether you are at home,
at work, in a residential aged care facility, at your GP or your local
community hospital. Telehealth allows you to talk to, hear and see
health professionals using high-speed internet, cameras, speakers and
monitors at both locations.
The software HNE Health uses is similar to Skype, though is completely secure, encrypted and confidential.
Get your device ready for telehealth
HNE Health uses Scopia software to conduct telehealth consultations. The software runs on a number of different devices including Windows and Mac computers, Apple iPads or iPhones and Android tablets or smartphones.
At this stage the software does NOT run on Windows Phone, Blackberry phones or Linux computers.
Note for Windows
Internet Explorer must be installed on your Windows PC when using the SCOPIA Desktop Client, even if you choose to access the meeting with an alternate web browser like Firefox, Safari or Chrome.
What device do you want to set up?
What did you think?
How was your telehealth appointment?
Please give us feedback by completeing our online survey