Information for Clinicians


HNE Telehealth - Leading the way

HNE Health is a leader in telehealth services and clinical care delivered using technology. Our aim is to keep people healthy and in their communities, and to provide people with timely and equitable access to world-class clinical services. We actively work with clinicians across a large number of specialities and disciplines, along with primary and private care providers. We also collaborate closely with government and non-government agencies to enhance models of care for our residents and patients through telehealth.

The HNE Clinical Telehealth Team will provide support to all providers (GPs, Aged Care Facilities, Aboriginal Medical Services, Non Government Organisations etc) as well as patients, to ensure smooth conenctions with our clinicians.

To see how leading clinicians and the executive have embraced telehealth - watch this 7minute video.

Telehealth for Outpatient, Community and Home Care 

HNE Health is offering patients, where clinically appropriate, the opportunity to receive some of their healthcare at or close to home through telehealth.

We use a videoconferencing solution to connect with patients external to our network, which provides a secure and encrypted connection. Patients at home can access telehealth on their home computer, iPad or smartphone. Clinicians use telehealth either using their computer or videoconference unit.

Alternatively, patients can attend another health facility utilising a designated space at any of our sites. A patient can also attend an appointment at their GP practice, along with the GP, a practice nurse, or just utilising their equipment.

Some of the outpatient, community and home care services currently being provided by HNE Health include:
  • Adult and paediatric outpatient services including neurology, cardiology, endocrinology, diabetes, respiratory, palliative care, pain, oncology and surgical follow up.
  • Child and adolescent, adult, and older adult mental health services including clinical consultations, case reviews, clinical supervision and prescriber clinics.
  • Fracture clinics.
Clinicians should consider telehealth for those who will benefit the most, when:
  • A patient has considerable travel to attend an appointment
  • A three way consultation between specialist, general practitioner, and patient will improve care.
  • A patient does not need a physical examination.
  • A patient is limited by carer responsibilities, time poor, or has limited means of transport.
  • A patient lives at a Residential Aged Care Facility

Telehealth for Meetings, Education and Interviews  

Clinical Education, Training and Workforce Support sessions can be used by health care professionals across multiple locations. Tele-education has been identified as a key enabler of improving the network integration of clinical staff across the Local Health District. Multidisciplinary clinical team meetings are useful to present patient care plans to a larger peer group, as both rural and metropolitan consultants are in attendance. Other non-clinical uses include interviews, court appearances, planning meetings, translation services, employee counselling, conferences, working group discussions and general team meetings.

In January 2014 HNELHD implemented a fully 100% failover redundant Telehealth infrastructure system by using the Polycom Real Presence Platform. Videoconferencing equipment is located at all sites, installed in meeting rooms, dedicated videoconference rooms and clinic rooms. Our videoconferencing rooms use a mixture of either Polycom or Tandberg systems.

HNELHD has rolled out the first fully integrated Telehealth scheduling system in Australia. This system provides the backbone of all telehealth service delivery in HNELHD by providing a standardised telehealth-booking system across HNELHD and integration with HNELHD Telehealth infrastructure.

Telehealth for Acute Care

HNE Health has a network of high definition Clinical Care Cameras across our acute facilities. The cameras are located above Resuscitation Bays, in some Renal Units, Maternity Wards and Nurseries. The cameras allow clinicians to remotely view patients and conduct consultations, improving patient care delivery in a timely and cost-effective manner.

Telehealth Consultations for your Patients

When referring a patient to a specialist with HNE Health, please consider if a telehealth consultation would be appropriate, and if so, indicate this on your referral request. Also indicate if you would like to participate in the consultation with your patient.


Quick Tips for a Smooth Consultation

  • Be sure to run through the set up process for your device and check your internet speed (links from the Telehealth Home Page)
  • Ensure that at the time of the appointment you are contactable by phone. Make sure that you exchange a direct phone number with your clinician or team so that there is a back up should any issues occur.
  • Enter your telehealth meeting room 5 minutes before your consultation start time.
  • For other tips and troubleshooting, please see our Support page.

Further information

Please feel free to contact the Clinical Telehealth team by email at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Alternatively, reach us by phone on 02 498 55400, Option 2.