The HNE Clinical Telehealth Team will provide support to all providers (GPs, Aged Care Facilities, Aboriginal Medical Services, Non Government Organisations etc) as well as patients, to ensure smooth conenctions with our clinicians.
To see how leading clinicians and the executive have embraced telehealth - watch this 7minute video.
Telehealth for Outpatient, Community and Home Care
HNE Health is offering patients, where clinically appropriate, the opportunity to receive some of their healthcare at or close to home through telehealth.
We use a videoconferencing solution to connect with patients external to our network, which provides a secure and encrypted connection. Patients at home can access telehealth on their home computer, iPad or smartphone. Clinicians use telehealth either using their computer or videoconference unit.
Alternatively, patients can attend another health facility utilising a designated space at any of our sites. A patient can also attend an appointment at their GP practice, along with the GP, a practice nurse, or just utilising their equipment.
Some of the outpatient, community and home care services currently being provided by HNE Health include:
- Adult and paediatric outpatient services including neurology, cardiology, endocrinology, diabetes, respiratory, palliative care, pain, oncology and surgical follow up.
- Child and adolescent, adult, and older adult mental health services including clinical consultations, case reviews, clinical supervision and prescriber clinics.
- Fracture clinics.
Clinicians should consider telehealth for those who will benefit the most, when:
- A patient has considerable travel to attend an appointment
- A three way consultation between specialist, general practitioner, and patient will improve care.
- A patient does not need a physical examination.
- A patient is limited by carer responsibilities, time poor, or has limited means of transport.
- A patient lives at a Residential Aged Care Facility
Telehealth for Meetings, Education and Interviews
Clinical Education, Training and Workforce
Support sessions can be used by health care professionals across
multiple locations. Tele-education has been identified as a key enabler
of improving the network integration of clinical staff across the Local
Health District. Multidisciplinary clinical team meetings are useful to
present patient care plans to a larger peer group, as both rural and
metropolitan consultants are in attendance. Other non-clinical uses
include interviews, court appearances, planning meetings, translation
services, employee counselling, conferences, working group discussions
and general team meetings.
In January 2014 HNELHD implemented a
fully 100% failover redundant Telehealth infrastructure system by using
the Polycom Real Presence Platform. Videoconferencing equipment is
located at all sites, installed in meeting rooms, dedicated
videoconference rooms and clinic rooms. Our videoconferencing rooms use a
mixture of either Polycom or Tandberg systems.
HNELHD has rolled
out the first fully integrated Telehealth scheduling system in
Australia. This system provides the backbone of all telehealth service
delivery in HNELHD by providing a standardised telehealth-booking system
across HNELHD and integration with HNELHD Telehealth infrastructure.
Telehealth for Acute Care
HNE Health has a network of high
definition Clinical Care Cameras across our acute facilities. The
cameras are located above Resuscitation Bays, in some Renal Units,
Maternity Wards and Nurseries. The cameras allow clinicians to remotely
view patients and conduct consultations, improving patient care delivery
in a timely and cost-effective manner.