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Ensure the area for the videoconference is as private as possible with doors closed or curtains drawn if within a ward area
Position participants comfortably
Clinicians should be aware of their positioning and what will be visible behind them to the far site
Normal room lighting is usually sufficient, avoid bright lights or direct sunshine behind the participants if possible.
Side-lighting works well and web cameras can work well in low light conditions
Take time to familiarise yourself with the equipment and software before use
If using a mobile work Station on Wheels or PC always remember to "restart" the PC prior to connection
Have a practice connection on the Scopia test site 6659000 whenever possible prior to the connection
Always be aware of current audio and video settings
Understand what to do if things go wrong, and how to fix basic problems.
Refer http://www.hnehealth.nsw.gov.au/telehealth/Pages/Scopia-Troubleshooting.aspx for further assistance
Know who to contact if you can't resolve any problems that do occur. The HNE technical helpdesk is available on 49855400, option 2
Keep Mobile equipment charged eg. Workstations on Wheels
When the call ends, make sure all video and audio equipment is switched off.
Ensure participants are positioned close to the microphone and that the speakers are well positioned and turned on
Echoing can be an issue in some locations with bare walls and no carpet etc. A practice connection is recommended if this may be an issue
Laptop microphone may not be adequate for more than a one on one video conversation
Noise cancelling headset may be beneficial for busy environments
Place the camera in a location where the participants stay within camera view.
Position the camera at eye level where feasible, to provide the most natural call experience.
Keep the participants centred in the camera view.
Cameras perform better with good lighting.
If a wound or device needs to be viewed, the laptop camera or Webcam can be positioned as required.
Check your camera view prior to connection to ensure all participants can be seen by the far site whenever possible
Always remember that the other participants can see you, act like they're in the room with you
Maintain eye contact by looking at the camera as often as possible
Avoid raising your voice, maintain an even volume
As in a face to face consultations, ensure all participants, at both sites are introduced prior to the commencement of the discussion
Do not check your email or phone while in a video call
When you talk, look at the camera, not at the screen. This helps other participants engage more effectively
Remember there is frequently a small amount of lag in conversations to avoid people talking over each other
Be patient, and allow other participants time to finish speaking.
If something goes wrong
during the video call, you may have need to contact other participants. Have
their phone number handy.