Telehealth set up for your Android Tablet or Smartphone

Please follow the steps below to set up your Android device. Be aware that some lower cost Android devices have poor quality webcams which affect what your clinician sees. In these circumstances it may be worth arranging an alternative for your telehealth consultation.

**There is currently an identified issue with the Samsung Galaxy S8 and S8+ microphones not working for telehealth**



Check your internet speed

  • Telehealth needs to have a reliable broadband internet connection to work successfully.
  • To check your internet speed on an Android device, you will need to download the Ookla app from the Play Store.
  • Once installed, open the app and click the Begin Test button to check your internet speed.
  • Repeat the test at least one more time to ensure that you are getting reliable results.
  • Previous test results can be found in the results section of the app.




Compare your results

We do not recommend telehealth consultations when internet speeds are lower than:

    • Download: 0.3 Mbps - this affects the quality that you will see of your clinician
    • Upload: 0.3 Mbps - this affects the quality that your clinician will see of you.

Please note that if you are connecting using mobile broadband, internet connection speeds vary and often fluctuate significantly at different locations and times of day. It is ideal to test your connection speeds at the proposed time of the appointment and in the location that you intend to be in.

If your results are lower than the recommended speeds, you will need to arrange alternatives in order to participate in a telehealth consultation. This may include having the telehealth consultation:

    • At a family member's or friend's house,
    • With your GP (if appropriate), or
    • At a nearby health facility.



Install and set up the free Avaya Scopia Mobile app

Download the app Avaya Scopia Mobile

    HNE Health uses Avaya Scopia for secure telehealth consultations.
  • Download and install the free Avaya Scopia Mobile app from the Play Store.
  • Open the application and enter the address as the Scopia Desktop Server and click Done.
  • A screenshot of what you should see is on the right.
  • If entered correctly, it should then display Enter a meeting ID.

Scopia Mobile 1.jpg   Scopia Mobile 3.jpg





Connect to the HNE Telehealth Test Site


  • After the app is installed, click the button on the left to launch the telehealth test site, or alternatively type in the meeting ID 6659000 into the Scopia App
  • The test site should display a looping video that runs you through some simple checks to ensure that you are ready for your telehealth consultation.
  • To disconnect from the session, tap the Back button.
  • If this is successful and the internet speeds are sufficient, then you are ready to use telehealth.





A printable installation guide for Android devices is available. It also contains useful tips and troubleshooting steps to ensure a successful telehealth session. Download a copy here - Android.pdf

If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at Other contact details are found on our support page.

Hours of support are Monday - Friday 8:00am - 5:00pm.