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follow the steps below to set up your Android device. Be aware that
some lower cost Android devices have poor quality webcams which affect
what your clinician sees. In these circumstances it may be worth
arranging an alternative for your telehealth consultation.
**There is currently an identified issue with the Samsung Galaxy S8 and S8+ microphones not working for telehealth**
We do not recommend telehealth consultations when internet speeds are lower than:
note that if you are connecting using mobile broadband, internet
connection speeds vary and often fluctuate significantly at different
locations and times of day. It is ideal to test your connection
speeds at the proposed time of the appointment and in the location that
you intend to be in.
If your results are lower than the
recommended speeds, you will need to arrange alternatives in order
to participate in a telehealth consultation. This may include having the
Download the app Avaya Scopia Mobile
A printable installation guide for Android devices is available. It also contains useful tips and troubleshooting steps to ensure a successful telehealth session. Download a copy here - Android.pdf
If you have gone through the above steps and are having ongoing issues, please contact the telehealth helpdesk at HNELHD-ClinicalTelehealth@hnehealth.nsw.gov.au. Other contact details are found on our support page.
Hours of support are Monday - Friday 8:00am - 5:00pm.