Privacy of Patient Information
Hunter New England Health (HNE Health) is committed to safeguarding the privacy of patient information, and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act, 2002.
All of our employees, students, contractors and volunteer staff are bound by privacy laws, the NSW Health Privacy Policy and by a strict Code of Conduct to maintain confidentiality of patient information.
All patients/clients attending an HNE Health service will be provided with a privacy leaflet. This leaflet, also available in other languages, explains how and why we collect personal information about you, how you can access your information and how your information may be used within the health service or disclosed to other parties.
If you have a complaint relating to your privacy on the grounds that you believe that the privacy or confidentiality of your health information has been compromised, you may initiate a complaint with the facility or Service Manager, or request an internal review be undertaken by the HNE Health Privacy Officer.
If you are dissatisfied with the outcome of an internal review, you may lodge an appeal with the Administrative Decisions Tribunal who may further investigate your complaint.
How to access your health information / medical record
Generally you may see your hospital or health centre medical record. Click here for details.
For further information about privacy enquiries or complaints:
- Contact the HNE Health Privacy Officer on 02 4985 5810 or via email at privacyofficer@hnehealth.nsw.gov.au or,
- Contact the Office of the NSW Privacy Commissioner on (02) 8688 8585 or go to the Privacy NSW website.