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Patient privacy

Hunter New England Health is committed to safeguarding the privacy of patient information, and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002

All staff working in the NSW public health system, including doctors, nurses and other staff, are bound by law, by the NSW Health Privacy Manual for Health Information, and by a strict code of conduct to maintain confidentiality of patient information.

You can access a copy of the NSW Health Patient Privacy Leaflet to find out how we protect your health information. 

If you have a complaint relating to your privacy on the grounds that you believe a health service provider involved in your care has contravened a Health Privacy Principle or Health Privacy Code, you may wish to request an internal review to be carried out by our health service.

If you are dissatisfied​ with the outcome of the internal review, you may lodge an appeal with the NSW Civil and Administrative Tribunal (NCAT) who will further investigate your complaint.

For further information about privacy inquiries or complaints:

• Contact the Hunter New England Health Privacy Officer on 4985 5810 or email privacyofficer@hnehealth.nsw.gov.au
• Contact the Office of the NSW Privacy Commissioner on telephone 1800 472 679, or visit the Information and Privacy Commission NSW