Information for consumers and carers 


In an emergency, Hospital Emergency Departments (EDs) can provide mental health assessment and support | In life-threatening situations call 000 for immediate help.

Information about treatment and services

  • For simple information about different diagnoses - click here
  • For information about the various mental health services and their locations - click here 
  • To read about what you can expect if you come to hospital - click here
  • The Mental Health Admission Pack - provides information about an inpatient stay
  • Charter of Healthcare Rights - apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care
  • We employ a number of Peer Support Workers with their own lived experience of mental ill health
  • If you are experiencing suicidal thoughts and want to talk it through 24/7 - Suicide Call Back Service

Partnering with consumers in mental healthcare

We are committed to working alongside consumers, and see it as key to achieving better outcomes for people accessing mental health services.

Because we are committed to this principle, we have a focus on partnering with consumers and carers in our healthcare planning.

There are a number of ways consumers, carers and the community can get involved and help us to design and deliver mental healthcare.

Your Experience of Service (YES) Survey

The YES survey is designed to gather information from consumers about their experiences of care. It aims to help mental health services and consumers to work together to build better services. Available at all MH Service locations – just ask!

The Mental Health Consumer Participation Unit (CPU)

The CPU is a central point for recruiting, managing and retaining enthusiastic individuals (consumers and carers) willing to participate in various Mental Health Service activities.

There is a huge number of ways that consumers, carers and community members can play a role in how our Mental Health Service plans and delivers care. For more information email:

Complaints and compliments

The information that comes from complaints and compliments helps us to changed and improve our services. Click here for the various ways in which you can submit a complaint or a compliment.

Other information and links

Aboriginal and Torres Strait Islander People can access more information by clicking here and can download the Yarn Up Feel Deadly App. The app is available to download for free on both Android and Apple devices in Google Play or the App Store, or via the internet/computer access.

Consumers from culturally and linguistically diverse backgrounds can access more information by clicking here

Information specifically for Carers

Family and carer resources

We know how disorientating it can be for carers and families when a loved one has to receive treatment for mental ill health. The following resources are really important tools to support carers to navigate the mental health system and communicate successfully with the different clinical staff you will encounter. These tools were developed in partnership with carers.

Carer Experience Survey

We'd love to get your feedback to improve our services and make things easier. You can get a copy of the survey at any of our MH service locations - please ask



Other resources

Fact sheets, information sheets and brochures

Useful links

Please note: HNE Health does not review the content of these websites.