Multicultural Mental Health
We commit to providing mental health services to all people. This includes those from diverse cultures and non-English speaking backgrounds.
We focus on supporting these individuals to have a good and safe experience when they are in our care. Our Multicultural Mental Health Plan helps us to achieve this.
To read more about Multicultural Health Policy in NSW Click here. This information is available in several languages.
Health Care Interpreter Service
The Health Care Interpreter Service provides professional interpreters to enable communication between health professionals and clients who are deaf or who have limited English. Interpreters help to ensure that:
- Accurate information is transmitted
- Informed consent is obtained
- Exchanged information is being kept confidential
- Client privacy is protected
The service is accessible 24 hours a day, 7 days a week and will be organised by staff. It is your right to request an interpreter.
Charter of Healthcare Rights
The Australian Charter of Healthcare Rights explains the rights that apply to all people in all healthcare settings. The Charter describes what you, or someone you care for, can expect when receiving health care. For versions of the Charter in different languages, click here.
Information and Services
Hunter New England Multicultural Health site – for more information about the interpreter service and other services available.
STARTTS - Service for Treatment and Rehabilitation of Torture and Trauma Survivors provides culturally appropriate therapeutic counselling, psychological assessments, group programs and early intervention to refuges that experienced torture and trauma issues. Phone: (02) 4924 6285 | Website: www.startts.org
Transcultural Mental Health Centre (TMHC) - provides clinical intervention and education through bi-lingual mental health professionals, mental health nurses and psychologists. Phone: (02) 9912 3851 | Website: www.dhi.health.nsw.gov.au/transcultural-mental-health-centre
LGBTI Mental Health
We are committed in improving access, safety and experience of the LGBTI population that access mental health services.
The Mental Health Commission of NSW (2014) outlined that there is an increased risk of mental health issues and suicidal thinking for those of us who belong to LGBTI communities and it's the result of being subjected to discrimination and exclusion. Detailing that most international and Australian studies have found LGBTI people experience mental health issues at a significantly higher rate than heterosexual people.
- They are more than twice as likely to have anxiety disorders (in particular lesbian and bisexual women).
- They report higher rates of depression and mood disorders.
- They have significantly higher prevalence of past suicide attempts.
- Same-sex attracted youth in particular have significantly higher risks of self-harm and suicidal behaviours.
- Australian data on suicidality confirms that LGBTI groups have elevated rates of suicidal thoughts, plans and attempts.
- Gay men with HIV have higher rates of depression associated with factors such as socio-economic deprivation, isolation and withdrawal.
- Nearly three-quarters of LGBTI people report some experience of depression
In addition, the highest rates of almost all forms of violence are perpetrated against transgender people. Little data is available on the experiences of intersex Australians.
- In Australia, 2.7 per cent of men and 2.3 per cent of women identify as homosexual, bisexual or undecided/other sexual identify.
- 6 per cent of men and 8.5 per cent of women report some same-sex sexual experience.
- Transgender (which includes transsexual) people have an internal sense of gender that differs from their birth sex.
- Intersex people are born with a physical variation that differs from expectations of male or female sex.
For further details please see: NSW Mental Health Commission, Sexuality and identify; or full source content: NSW Mental Health Commission (2014). Living Well: Putting people at the centre of mental health reform in NSW. Sydney, NSW Mental Health Commission.
Hunter New England Mental Health recognises that there is an increased risk and is working towards becoming a fully registered Welcome Here organisation and has a dedicated team of staff working towards achieving this and a number of other inclusion and safety projects in co-design with LGBTI consumers.
The goal of the organisation is for LGBTI experience and issues to become visible, particularly in:
- Programs, services and resources
- Policy frameworks and guidelines
- Research, monitoring and reporting.
We are also committed to forging strong relationships and collaborations with partnering organisations in the community.
If you have feedback on your experience of the mental health service or have ideas on how the service might improve how we work with people that identify as LGBTI please email: Or you can complete the online feedback form, which is available at hnehealth.nsw.gov.au/Feedback