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Partnering with consumers in organisational design and governance

Partnering with consumers and the community is now an essential element in discussions and decisions about the design, implementation and evaluation of health policies, programs and services.

Partnerships can take many forms – from informal, one-off activities, to involvement through focus groups or workshops, or having an ongoing seat at the decision-making table on our various committees.

But whatever form of partnership is used, genuine and purposeful partnerships reflect the diversity of our communities, strengthen ties, and incorporate consumers’ views and experiences.
Links for staff to district level evidence are coming soon.

Consumers as partners

Partnering with Consumers National Standard - Action 2.11 (Australian Commission on Safety and Quality in Health Care) 
Action 2.11 (Part A) requires the health service organisation to involve consumers in partnerships in the governance of, and to design, measure and evaluate health care so that consumers help shape the way the health service operates to achieve mutually beneficial outcomes.​ Learn more about consumers as partners.

Diverse communities

Partnering with Consumers National Standard - Action 2.11 (Australian Commission on Safety and Quality in Health Care) 
Action 2.11 (Part B) requires the health service organisation to have processes so that the consumers involved in partnerships reflect the diversity of consumers who use the service or, where relevant, the diversity of the local community. Learn more about diverse communities.

Orientation support and education for consumers

Partnering with Consumers National Standard - Action 2.12 (Australian Commission on Safety and Quality in Health Care)
Action 2.12 requires the health service organisation to provide orientation, support and education to consumers who are partnering in the governance, design, measurement and evaluation of the organisation. Learn more about orientation support and education for consumers.

Aboriginal Communities

Partnering with Consumers National Standard - Action 2.13 (Australian Commission on Safety and Quality in Health Care)
Action 2.13 requires the health service organisation to work in partnership with Aboriginal and Torres Strait Islander communities to meet their healthcare needs. Learn more about Aboriginal Communities.

Incorporating consumer view and experience

Partnering with Consumers National Standard - Action 2.14 (Australian Commission on Safety and Quality in Health Care)
Action 2.14 requires the health service organisation to work in partnership with consumers to incorporate their views and experiences into training and education for the workforce so that staff have an understanding of health care from the consumer's perspective, and the value that consumers can bring to organisational design and governance. Learn more about incorporating consumer view and experience.