Partnering with Consumers Hub
Welcome to the Hunter New England Health Partnering with Consumers Hub.
The hub contains links to information, resources and tools to support genuine and meaningful partnerships. It includes resources for both staff and consumers who currently partner with us.
The hub supports our approach to partnering with consumers, which is outlined in A Framework for Partnering with Consumers 2019 .
It also includes information on health literacy and effective communication – key considerations when engaging with our patients, their families and carers, and our communities.
It will assist services preparing for accreditation under the National Safety and Quality in Health Service Standards, and support cl inicians to partner with patients in their own care.
For each topic you will find key policies, procedures and guidelines; tools and resources; and education and training, where these are available. Staff will be able to link to district level evidence for the Partnering with Consumers standard.
Icons are used throughout the hub to indicate the relevant level of partnership:
partnerships between individual patients and their healthcare provider/s
partnerships between consumers and a service, department or program of care
partnerships between consumers and the HNE Health organisation
governance and quality improvement
The hub will become a one-stop shop for partnering with consumers, and new information, resources and tools will be added over time.
The information describing the topics below is sourced from the Australian Commission on Safety and Quality in Health Care.