Communication about health and health care
People remember less than half of the information they are given by healthcare professionals.
Partnering with Consumers National Standard - Action 2.10 (Australian Commission on Safety and Quality in Health Care)
Action 2.10 requires the health service organisation to support clinicians to communicate with patients, carers, families and consumers about health and health care so that:
- Information is provided in a way that meets the needs of patients, carers, families and consumers;
- Information provided is easy to understand and use;
- The clinical needs of patients are addressed while they are in the health service organisation;
- Information needs for ongoing care are provided on discharge.