​Communication about health and health care - Education


Links for all visitors

Teach-back online learning (South Eastern Sydney Local Health District and Deakin University)
The purpose of this toolkit is to help all health care providers learn to use teach-back every time it is indicated to support patients and families throughout the care continuum, especially during transitions between health care settings.

About Health Literacy (Northern NSW Local Health District and North Coast Primary Health Network)
This resource provides information and short videos for both consumers and health professionals. 

Links for HNE Health staff and consumers registered in StaffLink

Consumers on HNE Health committees can contact their committee chair or relevant health service manager for more information about StaffLink and access to education.

The following eLearning modules are available in My Health Learning (NSW Health). Please access your account and search the catalogue for these modules. 

  • Health Literacy Training and Teach-back podcasts                                                                                                                           
    This Health Literacy and Teach-back podcast series contains discussions with national and international experts in health literacy. Techniques such as 'teach-back' and 'chunk and check' are introduced. 
  • First Contact - Customer Service                                                                                                                                                           
    This is a Customer Service Skills module that focuses on initial face-to-face interaction between a health care worker and a member of the community. The aim of this module is to develop your skills in using the first contact with a customer to create a caring, positive and efficient interaction.

Use of interpreters:                                                                                                                                                  

            • Face-to-face communication with interpreters                                                                                                                        
            • Risks in using family to interpret                                                                                                                                         
            • Assessing the need for an interpreter  
            • Telephone Interpreting        
            • Interpreting in Family Conferences
            • Interpreting in mental health interviews