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Clinical Governance and Quality Improvement

Good governance systems are important for the effective delivery of care, empowering patients as partners and improving health​ outcomes. Consumer engagement is needed at multiple levels of governance.

Organisation wide governance, leadership and commitment to partnering with consumers is needed.

This includes applying safety and quality systems to processes for partnering with consumers and using quality improvement systems to monitor, review and improve processes for partnering with consumers.

Links for staff to district level evidence are coming soon.

Clinical Governance​

Partnering with Consumers National Standard - Action 2.1 (Australian Commission on Quality and Safety in Health Care) 
Action 2.1 requires that clinicians use the safety and quality systems from the Clinical Governance Standard when:

  • Implementing policies and procedures for partnering with consumers
  • Managing risks associated with partnering with consumers
  • Identifying training requirements for partnering with consumers

The intent of this action is that there are strategies to improve safety and quality systems to support clinicians in partnering with consumers in the delivery of care. Learn more about Clinical Governance.

Quality Improvement

Partnering with Consumers National Standard - Action 2.2 (Australian Commission on Quality and Safety in Health Care) 
Action 2.2 requires health service organisations to apply the quality improvement system from the Clinical Governance Standard when: 

  • Monitoring processes for partnering with consumers
  • Implementing strategies to improve processes for partnering with consumers
  • Reporting on partnering with consumers"

The intent of this action is that quality improvement systems are used to support processes for partnering with consumers at the level of the organisation. Learn more about Quality Improvement.