What you need to know before visiting a hospital or aged care facility

COVID-19 precautions

To help us protect you, our patients and our staff against the spread of COVID-19, we have taken steps to restrict visitor numbers to our facilities.

As of 30 October 2020, each patient can have two visitors at a time, with the total number of visitors in the ward at any one time not exceeding the total number of patients.

Our aged care residents may also have two visitors, however, there are specific guidelines for these more vulnerable groups. For more information about Residential Aged Care Facilities, please visit: https://www.health.nsw.gov.au/Infectious/covid-19/Pages/racf-latest-advice.aspx

Each facility or service might be slightly different due to the type of patients or space restrictions, so please contact staff to discuss specific arrangements.

Can I bring children to visit?

Children can visit our facilities if they are well, and must be supervised at all times if they are under 16 years of age. However, there are some services that may not allow children to visit, and visitors should discuss this the individual service.

Can exemptions to visitor restrictions be made?

Yes. We understand there will be special circumstances where exceptions may be required due to compassionate reasons and these can be considered on an individual basis. Please speak to staff about your needs.

When entering the hospital

All people entering the hospital will:

  • be required to wear a mask
  • have their temperature tested
  • be asked a series of screening questions, including if you have visited areas with known community spread of COVID-19
  • be directed to use the hand sanitiser provided when you enter and leave

All people entering the multipurpose service where there are aged care residents, will:

  • be required to wear a mask
  • have their temperature tested
  • be asked a series of screening questions, including if you have visited areas with known community spread of COVID-19
  • directed to use the hand sanitiser provided when you enter and leave

When visiting

Remember social distancing rules apply at all times. Stay 1.5 metres apart from anyone you encounter in the hospital.

Visiting hours may have changed at some of our hospital and multipurpose sites. Please call the site for visiting hours. 

Do not visit if

  • you are unwell, have come into contact with someone that has been confirmed with COVID-19, returned from overseas or have been to one of the following locations in the last 14 days.
  • you have been tested for COVID-19 and are awaiting results.

As well as screening for symptoms, we screen to see if you have visited areas with known community spread of COVID-19, to review such locations, click here.