Here to help - services running as usual

Hunter New England Health services, with the exception of those offered by East Maitland Community Health Service, are back up and running, ready to help the community.

“All of our emergency departments, hospitals and most of our community health services are functioning as normal,” said Ms Karen Kelly, Emergency Response and Disaster Coordinator.

“Some of our sites were affected by flooding and wild weather but power has been restored and we, like many people are in the midst of an extensive clean up.

“The exception to this is East Maitland Community Health Service located at 58 Stronach Ave, East Maitland that will remain closed while the full extent of the damage is assessed and repairs are organised. We have also temporarily relocated Cessnock View Street Clinic services to the Cessnock Hospital main building.”

If you require any general information about these two services please contact the general enquiry line during business hours on 4931 2000. For information regarding referrals contact 4931 2003.

Ms Kelly also took the opportunity to remind the community that nurses are available to provide advice and information via the Healthdirect phone line 1800 022 222.

Dr Martin Cohen, Director Hunter New England Mental Health Service said that while the recent events have been challenging for us all,  it is reassuring to know that we are not alone and that there are services available to help.

“All of our community mental health services are open and operating as normal to support the community as we work through these recent challenges,” said Dr Cohen.

“A number of non-government organisations and primary care providers, including general practitioners are also available to provide support.

“The Disaster Welfare Assistance Line is available for people who need somebody to talk to, or are hoping for some advice over the phone. Please call 1800 018 444 between the hours of 8:30am to 5pm.

“The Mental Health Line - 1800 011 511, is available for people who need specialist mental health assessment and support and this service operates 24 hours, 7 days a week.

“Hunter New England Mental Health Community Health Services are operating as usual and we ask that all requests for mental health services go through our Mental Health Line (1800 011 511). For those who are already supported by our service, please contact your local service if you need support,” said Dr Cohen. 

HNE Mental Health services are located in:


  • Newcastle Child and Adolescent Mental Health Service 
  • Wiyliin Ta – Aboriginal Child and Youth Service 
  • Lake Macquarie Child and Adolescent Mental Health 
  • Newcastle Mental Health Service 
  • Lake Macquarie Mental Health Service


  • Hunter Valley Child and Adolescent Mental Health Service 
  • Hunter Valley Community Mental Health Service 
Contact Phone:  4985 5522