​Multicultural and Support Services​

Healthcare Interpreter Service

The Healthcare Interpreter Service provides professional interpreters to facilitate communication between health professions and their clients who speak limited English or are deaf.

Using a professional interpreter ensures that:

  • Accurate information is transmitted​​

  • Patients are able to make an informed decision about their health care

  • Information consent is obtained

Booking an Interpreter

The Healthcare Interpreter Service is available 24 hours a day, 7 days a week. 

Our Multicultural Health Unit is available to assist patients and their families from culturally or linguistically diverse backgrounds who are not fluent in English and people who are deaf that require a signing interpreter in accessing hospital services.

If you require this service please call (02) 4924 6285 during business hours or (02) 4921 3000 for after-hours support, or ask one of our friendly staff for assistance.

Multicultural Health 

The Multicultural Health Service helps ensure that we provide people from culturally and linguistically diverse backgrounds with:

  • ​​Equity of access to services

  • Culturally and linguistically appropriate care

  • Information about their health in order to make informed decisions 

Please ask one of our staff if you require access to our Multicultural Health Service.

Aboriginal Liaison Officers 

The John Hunter Hospital Aboriginal Liaison Officer is available to assist Aboriginal and Torres Strait Islander patients. 

If you or your family require assistance in accessing hospital services, please ask one of our staff members to contact the Aboriginal Liaison Officer for you.

Yamma, Welcome to John Hunter Hospital Video 

The “Y​amma” video is a resource aimed at orientating Aboriginal and Torres Strait Islander patients to our facility. You can view the video below.

 

Pastoral Care

The Pastoral Care Service offers patients and relatives:

  • ​​Someone to listen when you need to talk

  • Support and counsel whenever you need it

  • The Sacraments are available at any time

Pastoral carers routinely visit all wards. You will be asked on admission if you would like to access chaplaincy services during your stay.​